FAQ

Generally, a delivery takes 0-3 working days from making an order. And it is good that you have ensured that you can be home and receive the delivery. Although in some cases it can be placed outside your door without having to be home. It depends a little on where you live and thus also which carrier we can use. However, the delivery time is not a guarantee as much can happen along the way. If there is, for example, a weekend in between, we wait to send your order after the weekend. To minimize the time the package is in transport. If you live at an address where our carrier Airmee runs out packages, we also deliver on Saturdays, if you order on a Friday. If you live at an address where there is a country mail, and only have been exhausting every other day. So we will adjust the delivery to this. Sometimes this may mean that we will send your order after the weekend if you order on a Wednesday or Thursday. Thus, the delivery time becomes slightly longer.

At present, we use Airmee and Postnord for our deliveries in Sweden. All our deliveries are home deliveries. No packages end up in boxes or at agents. Airmee we use everywhere they have coverage. Airmee delivers your package in the evening at 17-22. In Storstockholm, Uppsala, Enköping and Västerås, your package will be delivered the same evening as it will be sent from us. In the rest of Sweden it is delivered by Airmee the night after. No deliveries take place on Sundays. In the rest of Sweden where Airmee does not have coverage, we use Postnord. Postnord delivers your package during the day, weekdays. Generally between 09-15. Most often, your package comes out the day after we send it from us. In more distant places it can take 2-3 days. For our international shipments, we use UPS, which also delivers the packages during the day and the next day from sending them from us. With the exception of more distant areas. Then it may take a day extra.

Our carriers can place the packages outside your private entrance or on your site. In the notifications that the carrier sends out via mail, SMS or app, you can, in addition to tracking the package, also make certain choices regarding how you want your package to be delivered. Also find contact information for the carrier. Notifications are sent to the contact details you entered in your order, when the transport is booked, when your order is on the road and when it is delivered. If you live in an apartment house or at an address with locked boom, gate or gate. So you need to be home for the driver to get in and deliver the package to you. Packages are not placed in stairwells or outside the gate to an apartment house. In many cases, the driver also makes an assessment whether it is safe or not to place a package outside a private entrance or on a plot. Airmee makes three outsourcing attempts before the package is returned to us, if for any reason the driver fails to deliver the package. Postnord returns the package directly to us if it cannot be delivered. UPS also makes a couple of delivery attempts before the order is returned to us, if they fail.

The orders are packed in corrugated cardboard boxes. We have been lined with insulation that ensures that the temperature is kept at the right level and also protects the products. The products are first stopped in plastic bags that are sealed, then in the insulated box together with our gelpacks, ie ice. If you only order products that do not need any cold, no insulation or ice is used. We use recycled and environmentally friendly materials to the extent possible. The drawers are sorted as corrugated cardboard, the insulation such as plastic and textile, plastic bag as plastic and our gelpacks as combustible with ordinary household garbage. The liquid in these gelpacks should not be poured into drains as it is viscous and can expand something. Which can pose a risk of stop. Our gelpacks contain no dangerous substances and they are approved to be used with food.

It is further unusual for a delivery to be delayed. But it is something that can happen due to many different reasons. The carrier may have poor staffing due to, for example, illness. It can be unusually large volumes to be delivered, for which the carrier has not been able to plan. Vehicles can break, road works, accidents and traffic can cause it, etc. If your delivery is affected by a delay, and a new exit attempt will be carried out by the carrier. So we recommend that you wait for your delivery. Our packaging solution usually manages to keep the cold even with a single day's delay. We guarantee a cooling chain, ie not a freezer chain. The meat should not be warmer than +4 degrees when delivered. Then it is ok, and is generally good to store in freezer even if it has been able to thaw slightly. Or you can choose to continue to handle it as a refrigerator. If you suspect that the meat is warmer than +4 degrees when it is delivered, because, for example, a delay, it is best to directly make a measurement, document this and contact us in the event of a deviation. Then we will help you. If the delivery fails completely and your order is returned, then you can contact us at info@swedishwild.se and we will investigate what has happened and then help you.

The meat is sent deep and vacuum packed from us unless otherwise mentioned in the product description. Protected by the vacuum package, a sealed plastic bag and our insulation. During transport, the temperature will slowly rise in the package. But our packaging material ensures that the temperature is at a good level during transport, although there would be a delay in a single day. The meat is then delivered as a refrigerator. Most often, it is still frozen with well below 0 degrees in temperature when it arrives. And as long as our guaranteed cooling chain of max +4 degrees during transport is maintained, it is generally good to store the meat in freezer when delivered. Different products can also be different sensitive. Our dried meat, for example, can last up to a month at room temperature, but the cooler and drier the better of course. While you should be a little more cautious with fish, bird and finely divided meat that is fed.

We have coverage throughout Sweden and in large parts of Europe with the carriers we use. There are a few exceptions where we cannot deliver, such as islands without a fixed connection.

We can make changes as long as your order remains with us and is not picked up by the carrier. When the delivery is already on the way, it is more difficult. We can change some information or add to the respective carrier's booking system. However, there is a certain risk that a delivery may be delayed when information changes. However, what cannot be changed or specified is the delivery time within the framework that the carrier must deliver your package. Because the drivers follow predetermined routes that the transport companies themselves plan. As a customer, you can also contact the carrier directly via, for example, chat and find out what is possible in your particular case.

All carriers send out notifications. The first one usually comes as soon as the transport is booked. Then when your order is on the way and when it has been delivered. The notifications are sent in different ways, may look a little different, depending on the carrier and what you use for contact information yourself. Via mail, sms and the carriers' own apps. In the notifications, there is a link to tracking, contact details, the opportunity to make certain choices regarding how you want your package to be delivered. Tex outside the door, with or without porch. Some carriers also offer the opportunity to see the bid car on a map when your package is underway. The tracking is constantly updated when the carrier has picked up your order from us. If you do not get notifications, it is good if you check your contact information in the order and so that they do not end up under, for example, spam in your mailbox.

The shipping cost is based on the order value, if you order for more than a certain limit, the shipping will be lower and there is also a limit for free shipping. The cost can also to some extent depend on the ordered products. If you have only ordered a book, for example, we can use goods letters at a lower shipping cost. Then you see this at the checkout before you pay. At the checkout you always see what shipping price it will be on your order. You can also read more about this just under "Shipping" on the website.

Our food products come from Sweden's fine nature that has a lot to offer of taste and quality. We take the meat from different facilities in Sweden. All controlled according to all the rules of art by authorities and veterinarians. Not least from the company Njalgies with which we have a broad collaboration. There is more to read on the respective product's page in our online store.

Our meat generally has a durability of 1-3 years when it is stored frozen. It depends a little on which product it applies. The vast majority of clean and moose products have a 3 -year durability. Game bird and game burgers as well as some wild sausages for about 1 year. Some fish products and fresh caviar may have a durability of 6 months. This is stored by storage according to the instructions on the label. So in most cases you will have a long shelf life left on the meat that you buy if you store it frozen. When the meat is thawed and stored in the refrigerator, it is a little different between different products. Clean, unprocessed meat details, finely divided meat such as mutton, fish and poultry should preferably be prepared as soon as possible. They last 2-3 days thawed in a cold refrigerator, up to a week. The colder the better. Smoked and seasoned, processed meat lasts about a week and often a little longer, up to two weeks in the fridge. Dried meat is more durable, it lasts up to a month at room temperature and up to two months in the refrigerator, provided it is stored as cool and dry as possible.

If the meat is delivered under our conditions, ie with a retained cooling chain where the temperature is no more than +4 degrees during delivery, then it can be stored in freezer even if it has been thawing a bit. Wild meat is generally lean and is good to freeze, provided the cooling chain is intact. You should be a little more careful with finely divided meat such as mutton, fish and poultry of course. Most often, the meat is delivered much colder than that and still frozen. The guidelines say that all meat that has a higher temperature than -18 degrees is counted as chilled and not frozen. So from that regard, our products will always be delivered and counted as chilled and not frozen, whether they are at -17 degrees or +4 degrees during delivery. Thus, the general recommendation is to continue to handle the meat as chilled, although it is good to store it in freezer.

On our website, in our online store you can find what we have in stock at the moment. Also the prices that apply per package in grams. We regularly receive new deliveries, so what is over at the moment may very well get back into stock soon. Especially if it is a product we sell a lot of. If you want to know if a product that is sold out will come into stock again, you can email us at info@swedishwild.se. So we answer as best we can. Sometimes there is a lot of access as some products are available in limited volumes. And even if there is a demand that allows the product to sell in larger volumes.

It is very unusual for the meat to be too hot when delivered. Our solution usually manages to keep the temperature at a good level, even with a single day's delay, ie not above +4 degrees during delivery which is the cooling chain we guarantee. Of course, there are exceptions to longer delays or sometimes depending on the type of product, number of products, outdoor temp etc. If you suspect that the meat is too hot when it is delivered because, for example, a delay, then the best thing you can do is a measurement of the temperature in connection with the delivery, document it and contact us in the event of a deviation. Then we can establish an advertising case. When a complaint is made, you must be prepared to be able to return the product at our expense, if needed. The product then returns in our possession.

There will always be differences in taste, tenderness etc between different animal species, different geographical areas and also between individual animals. This applies to meat from us just like out in physical grocery stores. And we humans will always have different taste preferences. If there is a significant error on a product when delivered, so that it cannot be cooked or consumed, then this should be substantiated, if possible. And we usually need to obtain pictures of meat, labels and batch numbers. So that we can establish a complaint case. A quality error usually means that several complaints are received on the same product for a short period of time. In this case, we need to lift this to the respective supplier to ensure that we do not need to recall and return products to the supplier. And so that the supplier can fix problems if needed.

The best thing is that you then document the content with pictures as soon as you unpacked your package. On products and labels, where weight and batch number are visible. Then contact us at info@swedishwild.se, with documentation and order number. Then we can control what you received against your order and so that another customer has not received your products or vice versa. Everyone who works on our warehouse knows the importance of controlling the number of products that are packed against the number of products on the delivery note. So these errors are rare even if the human factor can sneak in sometimes.

A return on an entire order or product is made peculiar only in cases where something has led to a complaint. That is, in cases where there is a essential error on a product or full order when delivered. The anticipation if something is too hot at delivery, ie above +4 degrees, there is a significant quality error on any product or if the package has broken during transport so that one or more products have been damaged in the package. Then this should be strengthened with documentation and the return then we stand for in that case. In addition to this, you have no right of withdrawal on food that can quickly become unfit. But of course you always have the right of complaint.

We safeguard the right of complaint and handle all cases that are received as complaints according to the laws and regulations that exist. Most often, a complaint must be accompanied by careful documentation, ie it must be substantiated. And there must be a significant error on a product, which also counts an incorrect/missing product, error on an order or a deviation from the conditions we offer. Then we investigate the complaint and take the necessary measures. If the complaint is approved, it may be a circumcision of an order or product, a credit vote, a repayment a return on the advertised product etc.

You enter your information in each field at checkout. In the address for the address, the first address bar, you enter both street names and street numbers. In address field two only supplementary information such as apartment number, floor etc. If your order is to be sent to a company address, you fill in the company name in the field for this. Otherwise, you leave that field empty. It is important to check that all information is correct before you pay so that your order is sent to the correct address. And so that the carrier's notifications are sent to the correct email address or mobile number. You can also check that the order and information is accurate in the order confirmation sent by mail when the payment is completed.

When you receive an order confirmation from us via email, your order has been registered with us. A transport will then be booked and your order is picked and packed for delivery.

Actually, you have no right of withdrawal on food that can quickly become unfit. But as long as the order remains with us and has not been picked up by the carrier, we can help you cancel the order and delivery and make sure you receive a refund.

If you find afterwards that any of your information is incorrect in your order, it is best if you contact us directly at info@swedishwild.se. We have the opportunity to change the information as long as your order remains with us and has not been collected by the carrier, which usually happens between 10:30 and 13:00. A confirmation is sent by us by mail that the information has been changed.

If you find that you have ordered the wrong product, too much or too little, you can contact us directly at info@swedishwild.se. Then we can help you adjust your order and make sure you pay the right price, as long as the order remains with us and is not picked up by the carrier. If we add products or if the price gets higher, we will send a link to payment, where you can pay the difference. If we remove products or if the price gets lower, we make a refund of the difference.

Your discount code is valid with the conditions stated in connection with the receipt of the discount code. Generally, the discount codes apply to purchases over SEK 1200. Also check that the code's validity has not expired. Some discount codes cannot be combined with other discounts or promotions at checkout. Then you can try to remove rabbed products from the shopping cart and see if the code works. If the code is already used, it is normally not possible to use again. If the code still does not work, you can contact us at info@swedishwild.se and we will help you.

The codes are generally sent by email. Make sure your code has not ended up under spam or spam in your mailbox. If you have already been a customer with us and made orders earlier, then no code will normally be sent because the code applies to your first order and the first registration of your email address.

Yes, either you can go into the shopping cart before you pay and wish a date when you want your order at the earliest to be sent from us. For example, if you are away. If you want your delivery with you on a specific date, it is best that you contact us at info@swedishwild.se before your order has been picked up from us by the carrier. Then we can help you with that.

It goes really well. You can choose to pick up your order from us if you go into the shopping cart before you pay. There you can wish a date as well as a time for your pickup. Then the shipping cost is removed at the checkout. You can also contact us at info@swedishwild.se and let us know that you want to pick up your order here. As long as the order is not already taken by the carrier. Then we arrange it, and also a refund on a possible shipping cost.

We don't really have a physical store. And often quite a lot to do. So the best thing is to order on the website. Then you can always choose for your order to be picked up here with us. You can do that in the shopping cart before you pay. However, we can also receive Swish payments here on site. So if you want to come by and buy something then there is the opportunity. In this case, we recommend weekdays at 10-14.