FAQ

You enter your information in each box at checkout. In the box for the address, the first address box, you enter both street name and street number. In address box two only supplementary information. If your order is to be shipped to a business address, you fill in the company name in the box for this. Otherwise, you leave that box empty.

When you receive an order confirmation from us by email, your order has been registered with us. A shipment will then be booked and your order will be made ready for delivery.

Actually, it is not within your rights to cancel an order on food products that can quickly become spoiled. But as long as the order remains with us and has not been picked up by the carrier, we can help you cancel the order, the shipment and make sure you receive a refund.

Yes, either you can go into the shopping cart before you pay and request a date when you want your order to be shipped from us at the earliest. For example, if you want a later shipping date because you are away from home. If you want your shipment to be delivered on a specific date, it is best that you contact us at info@swedishwild.se before your order has been picked up by the carrier. Then we will help you.

If you find afterwards that any of your information is incorrect in your order, it is best if you contact us directly at info@swedishwild.se. We have the opportunity to change the information as long as your order remains with us and has not been picked up by the carrier, which usually happens between 10:30 and 13:00.

If you find that you have ordered the wrong product, too much or too little, you can contact us directly at info@swedishwild.se. Then we can help you adjust your order and make sure you pay the right price, as long as the order remains with us and is not picked up by the carrier.

Your discount code is valid with the conditions specified when you receive the discount code. Generally, the discount codes apply to purchases more than EUR 150. Also check that the code's validity date has not expired. A code can usually be used once on one purchase. You can contact us at info@swedishwild.se if there are any other problems with the discount code you have received.

The discount codes are generally sent by email. Make sure your code has not ended up as spam in your mailbox. If you are already registered as a customer and have made orders before, then usually no code will be sent because the code applies to your first order and the first registration of your email address.

Yes, if you have the means, of course. You can choose to pick up your order from us if you go into the shopping cart before you pay. There you can request a date as well as a time for your pickup. Then the shipping cost is removed at the checkout. You can also contact us at info@swedishwild.se and let us know that you want to pick up your order.

We don't really have a physical store. And often quite a lot to do. So the best thing is to order on the website. Then you can always choose for your order to be picked up at our location. You can do this in the shopping cart before you pay. We can also receive Swish payments here on site. So if you really want to come by and buy something, then it is possible.

Most often the delivery is 1-3 working days from making an order. It depends a little on where you live and thus also which carrier we can use. However, the delivery time is not a guarantee since much can happen along the way. We adapt the shipment based on your address and the planned delivery time. The delivery time can then be slightly longer in some cases.

At present, we use Airmee where they have coverage and Postnord for our deliveries in the rest of Sweden. Outside of Sweden we use UPS Express. All our deliveries are home deliveries. No parcels end up in parcel boxes or at service points. Airmee delivers your parcel the same evening or the evening after it is shipped. Postnord and UPS delivers daytime in 1-3 working days. Most often the day after your order is picked up.

In cases where you live in an apartment house or at an address with a ocked gate or entrance. Then you need to be at home for the driver to be able to get in and deliver the shipment to you. Parcels are not delivered in stairwells or outside the entrance of an apartment building. If you live in a private house on a private property, the shipment can be delivered on the property without anyone having to be at home.

We have coverage throughout Sweden and in large parts of Europe with the carriers we use. There are a few exceptions where we cannot deliver, such as islands without a connection to the mainland.

All carriers send out notifications. The first one is usually sent as soon as the transport is booked. Then when your order is on the way and when it has been delivered. The notifications are sent in different ways, by email, SMS and the carriers' own apps. In the notifications there is a link to tracking and the possibility to make some choices for your delivery.

A notification is sent out when the shipment is booked. If you order on a Friday afternoon or during a weekend, we usually book the shipment on the Monday after. If you do not get any notifications, it is recommended to check that your contact information in the order is correct and that the notifications do not end up as spam in your mailbox.

The products are first placed in plastic bags that are sealed. Then they are packed in corrugated cardboard boxes that are lined with insulation together with gelpacks, ie ice, which ensures that the temperature is kept at the right level during transport and also protects the products. We use recycled and environmentally friendly materials as far as possible.

The boxes are sorted as corrugated cardboard, the insulation such as plastic and textile, the plastic bag as plastic and our gelpacks as combustible with regular household waste. The liquid in these gelpacks should not be poured into drains as it is viscous and can expand somewhat. Which can pose a risk of stoppage. Our gelpacks are food approved.

A delay occurs for various reasons, but also occurs rarely. In these cases, we recommend that you wait for your delivery. Our packaging solution manages to keep the cold, most often even with a delay. We guarantee that the temperature of the meat is no higher than +4 degrees Celsius upon delivery. If it is warmer than that, document it and contact us at info@swedishwild.se.

An order is returned if the delivery attempts fail, it may be due to an incorrect address, difficulties in getting to the address, locked gates or entrances, no one on site to receive the shipment, no one who answers the phone, difficult for the driver to find the right address etc. Contact us in that case at info@swedishwild.se and we will investigate.

The meat is shipped deep frozen and vacuum packed from us unless otherwise mentioned in the product description. Protected by the vacuum package, a sealed plastic bag and our insulation. During transport, the temperature will slowly rise in the parcel. The meat is then delivered as a refrigerated, with a maximum of +4 degrees Celsius in temperature, but usually considerably colder than that.

We can make changes as long as your order is not picked up by the carrier. When the delivery is already on the way, it is more difficult. We can change and add some information in the carrier's booking systems or with help of their customer service. However, there is a certain risk that a delivery may be delayed when information changes. You can also contact the carrier locally yourself.

The shipping cost is based on the order value, if you order for more than a certain amount, the shipping will be lower and there is also a limit for free shipping. The cost can also to some extent depend on the ordered products. If you have only ordered a book for example, we can use letters at a lower price. At checkout before you pay you always see your shipping cost.

Our food products come from Sweden's beautiful nature that has very much to offer of great taste and quality. We get the meat from different areas in Sweden. Not the least from the company Njalgies with which we have a good relation and cooperation. All facilities and our meat are controlled in accordance with current rules by authorities and veterinarians.

Our meat generally has a shelf life of 1-3 years when it is stored frozen. Depending on the product. A small number of products have a shelf life of 6 months. When the meat is thawed and stored in a refrigerator, it will usually have a shelf life up to a week, a little longer for smoked, seasoned meat and up to two months for dried meat, when stored cold and dry.

If the meat is delivered according to our conditions, with a temperature of no more than +4 degrees, it can be stored in a freezer, even though it has thawed slightly. Most often, the meat is delivered much colder and still frozen. However, the meat is always considered as refridgerated when it is delivered according to current guidelines. Thus, the recommendation is to regard it as a refrigerated product.

On our website you can find what we have in stock. Also the prices that apply per package in grams. We regularly get new deliveries, what is sold out at the moment may very well be in stock shortly. If you want to know if a product that is sold out will come into stock again, you can contact us. You can also choose to get a notification when a product is back in stock.

It is unusual for the meat to be too warm upon delivery. The packaging solution usually manages to keep the temperature below our guaranteed limit, even with a delay, ie not above +4 degrees. Of course, there are exceptions, for example longer delays. Should the meat be too warm, make a measurement, document it and contact us at info@swedishwild.se.

There will always be differences in taste, tenderness etc between different species, different geographical areas and between individual animals. We humans also have personal taste preferences. If there is an essential error on a product when delivered, and it cannot be cooked or consumed, then this should also be substantiated if possible. If so, contact us.

The best thing to do is to document the content of the delivery as soon as you have unpacked it. Pictures of products and labels, where weight and batch numbers are visible. Then contact us at info@swedishwild.se and attach the pictures. We will then be able to crosscheck what you received with your order and also check if another customer has received your products or vice versa.

A return on an entire order or a product is made only in cases where something has led to a complaint. That is, in cases where there is a essential error on a product or full order when delivered. Then this should be sustanciated with documentation and the return will then be made on our account. You always have the right of complaint, but no right of cancellation when it comes to food that easily spoils.

We always resoect the right of complaint and process complaints in accordance with the laws and regulations that apply. A complaint must be accompanied by careful documentation, ie it must be substantiated. And there must be essential errors on the products that you want to make a complaint on, the right of complant also applies to incorrect/missing items or deviations from the conditions we offer.